At Smart-Connect, we’re confident you’ll love your new smart device. We stand behind the quality of our products and want you to be completely satisfied with your purchase. That’s why we offer a 30-day full refund guarantee on all orders.
30-Day Money-Back Guarantee:
If for any reason you’re not happy with your purchase, you can return it for a full refund within 30 days of the delivery date. No questions asked! Simply contact our support team, and we’ll guide you through the return process.
Conditions for Refunds:
The item must be returned within 30 days of the original delivery date.
The item should be returned in its original packaging, if possible. While not mandatory, this helps expedite the refund process.
All accessories and included items must be returned.
How to Initiate a Return:
Contact us: Reach out to our friendly support team via email at support@sparks-fly.shop or call us at +1-833-549-8588.
Provide information: Please provide your order number and reason for the return (optional, but helps us improve).
Receive instructions: Our support team will provide you with detailed instructions on how to return your item.
Ship the item: Carefully package the item and ship it to the address provided by our support team. You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Receive your refund: Once we receive and inspect the returned item, we will process your full refund. The refund will be credited back to your original payment method. Please allow a few business days for the refund to appear in your account.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, as per your preference. We may request photos or videos of the damaged or defective item to expedite the process.
Contact Information:
For any questions regarding our return and refund policy, please don’t hesitate to contact us:
